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Titel: Beyond the Familiar
Auteur: Patrick Barwise
ISBN: 9780470976319
Conditie: Als nieuw

Long term growth is closer than you think Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities.

"A must read for anyone who wants to get a jump on the future."
GARY HAMEL, AUTHOR OF THE FUTURE OF MANAGEMENT "Profi table growth isn't sustainable without relentless, customer-relevant innovation. Lucky for you, Beyond the Familiar is fi lled with insights and advice on how to make this happen. It's a must read for anyone who wants to get a jump on the future."
GARY HAMEL, AUTHOR OF THE FUTURE OF MANAGEMENT "The value of Beyond the Familiar lies almost as much in the silver bullet solutions it debunks as in the infi nitely wise marketing principles it advocates. In their search for the secrets of consistent growth, Barwise and Meehan distil the experience of others with merciless objectivity. Shareholders could sleep better at nights if every CEO had absorbed their fundamental lessons."
SIR MARTIN SORRELL, CEO, WPP "Delivering growth in a given period is relatively easy. However, I know from personal experience how hard it is to achieve sustained, year-in and year-out organic growth. Beyond the Familiar describes the challenge and offers practical tips on how to overcome it. As such, the book is a valuable 'how-to' guide and training tool for any business leader."
WERNER GEISSLER, VICE CHAIRMAN, GLOBAL OPERATIONS, PROCTER & GAMBLE "While there is no single recipe for long-term organic growth, Barwise and Meehan provide a very practical framework, illustrated with many real-life examples of both success and failure that will resonate well with any CEO confronted with this eternal challenge. A must read!"
GERARD KLEISTERLEE, PRESIDENT AND CHIEF EXECUTIVE OFFICER, ROYAL PHILIPS ELECTRONICS "Achievement of sustainable, profi table growth is a big challenge for every company. With many concrete examples, this book shows how you can increase your odds of achieving profi table growth by focusing relentlessly on customer needs and innovation. Based on my personal experience, a very worthwhile read."
PIUS BASCHERA, CHAIRMAN, HILTI AG

Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success:

• Offer a clear, relevant customer promise
  
• Build customer trust by reliably delivering that promise
• 
  Continuously improve the promise, while still reliably delivering it
• Drive the market by innovating beyond the familiar
• Support all this with an open organization that promotes frank discussion based on clear facts and market feedback.

Above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth.

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