Kenmerken

Jaar (oorspr.)
2008
Auteur
Jan van Bon

Beschrijving

Ondertitel: a management guide

Taal: Engels

Aantal pagina's: 171

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
...
...
...
...
...
...
...
...
...
...
...
...
Kontich
23x bekeken
0x bewaard
Sinds 28 dec '25
Zoekertjesnummer: m2349372744