Kenmerken
Jaar (oorspr.)
2008
Auteur
Jan van Bon
Beschrijving
Ondertitel: a management guide
Taal: Engels
Aantal pagina's: 165
Contributors: Jayne Wilkinson
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
Taal: Engels
Aantal pagina's: 165
Contributors: Jayne Wilkinson
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
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Kontich
19x bekeken
0x bewaard
Sinds 28 dec '25
Zoekertjesnummer: m2349372195
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